This blog post is by Mark Palmer, User experience specialist, Registers of Scotland
In order to produce digital services that our customers not only want to use, but enjoy using, we need to work closely with customers to shape these services. This means undertaking extensive user research with customers, as well as asking them to use prototypes and wireframes of possible services and understanding what works and what doesn’t work so well.
In order to do this we need to have an active and engaged user community who are willing to help us build our digital services. With that in mind, we recently made an appeal to our customers through the website, social media and the eServices portal, asking customers to sign up to take part in research.
Customers are able to specify their preferred method of participation be it online, at your office, or at RoS offices.
The response so far has been fantastic, with a significant number of customers signed up from across a number of our customer sectors. However, we are still looking for more customers to join our user experience panel to further enhance our services.
Customers can sign up to join our user experience panel here.