In March 2018, we introduced an improved, enhanced version of our land registration application form. The changes are based on customer feedback and engagement, and are specifically designed to reduce rejections and increase efficiency in this important process.
As discussed in our blog, from 22 June 2018 we’ll no longer accept the old version of the application form. If you’re looking for more information on the new form, look no further – here we’ll delve deeper into the amendments, examine exactly what’s changing, and what benefits the updates bring.
First, a quick reminder. The changes we’re making can be grouped into 4 main categories:
- Removal of signature requirement
- New title information section
- Updated Servitudes and Burdens sections
- Streamlining the printed form
Removing the signature requirement
Current figures show that a significant number of applications are rejected because the form hasn’t been signed. With the new legislation, there is no need for the form to be signed, removing this frequently missed administrative stage of the process.
Updated guidance information on Declaration section
New title information section
As part of our efforts to streamline our processes, we’ve merged the Title Examination and Certification in relation to links in title sections, and named the new section Title Information. The changes in this section can be summarised in a few key points.
Firstly, the section itself only appears in applications for title transfers over unregistered land, so it won’t always be applicable. We’ve also completely removed the certification of links in title question, as there is often confusion over its relevance and whether to complete it which ultimately leads to rejections. And finally, we’ve changed the prescriptive claimant part of this question slightly, splitting it into two parts. This is to improve clarity and make the question easier to answer accurately.
Updated guidance information on title information section
Updated Servitudes and Burdens sections
This is an area where customer feedback has been key; stakeholders told us that the current wording of these sections is confusing, and these misunderstandings can lead to rejections. To help with this, we’ve reworded the questions to make it easier for you to be confident that the information provided is the information we need.
The new approach is based on a very simple rule: RoS will include in the title all servitudes and burdens that are contained in the deed being registered, unless we’re advised otherwise by the applicant. You can do this in the new section of the forms highlighted in the visuals below.
Updated guidance information on Servitudes
Updated guidance on burdens
Improving user experience
We’ve also used these changes as an opportunity to introduce overall usability improvements to the printed PDF generated via our eForms service, making it more responsive to the particular information entered. This results in a shorter and more readable form, which boosts overall efficiency.
These improvements include:
- Printing all the applicant/granter/property details in Part A of the form, even where there are a large number (instead in the additional information at the back of the form)
- Not printing sections if there is no content (e.g. Further information)
- Removing the unnecessary large blank spaces between sections
- Removing superfluous advisory text which is only required for the non-eForms (website) PDF
If you have any questions on the land registration application process, you can contact your RoS account manager.
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