You asked, we answered: Our GIS team on lessons learnt, web mapping and QGIS

Back at the start of the summer, we shared our story about moving to open source systems – and it received quite a response from the GIS community online! Thank you to everyone who liked, shared and commented on the article. We had a number of questions on the back of its publication here and on social media, so we thought it’d be useful to … Continue reading You asked, we answered: Our GIS team on lessons learnt, web mapping and QGIS

Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Message from the Keeper: July 2019

The theme of this edition of my blog is leadership. It’s naturally a very important skill for managers of any level to have, and leadership certainly plays an important role in my day to day activities at RoS, with July being no different. In discussing leadership, I’d also like to highlight our new campaign to create closer engagement with lenders across the UK – read … Continue reading Message from the Keeper: July 2019

Sharing my experience of attending the World of Business Ideas Conference

Blog post by Stef Brown, Head of Product. On the 5 and 6 June, I and a few hundred other attendees took part in the World of Business Ideas (WOBI) Conference at London’s Excel Centre. This is the first time a WOBI conference has taken place in the UK and its theme this year was ‘exponential’ specifically around exponential rather than incremental approach to change. … Continue reading Sharing my experience of attending the World of Business Ideas Conference

Podcast episode 7: Using Scotland’s land registers to find title sheets, house prices and more

In the latest episode of the Registers of Scotland podcast, we tackle some of the key questions we’re asked by members of the public. They usually go something like this: How can I find my property documents? Where do I find local house price information? What does my title sheet actually tell me? Listen in now Alongside our experts Isla and Cath, we answer all … Continue reading Podcast episode 7: Using Scotland’s land registers to find title sheets, house prices and more

What we learnt from the International Design in Government conference

Blog post by content designers Sian Addicott and Robert Gray, and user researcher and designer David Monaghan. At the end of June, over 200 delegates from over 13 countries descended on Edinburgh for the International Design in Government Summer Conference. Several of us from teams across Registers of Scotland were lucky enough to be there. The theme for the conference was participatory design. It was … Continue reading What we learnt from the International Design in Government conference