Lenders campaign update

Blog post by Jennifer Henderson, Keeper of the Registers of Scotland. Earlier this year I shared information about our registration arrear and measures we’ve put in place to help stabilise and eradicate it within the next 12 months. During this period in order to provide additional support to our customers for urgent cases, I introduced an expedite process and committed to not reject applications (unless … Continue reading Lenders campaign update

Land register completion: a collaborative journey

Blog post by Fiona Mckie, Head of Land Register Completion. In May 2014 ministers invited us to complete Scotland’s land register by 2024, including all public land by 2019. Such ambitious timescales have meant collaboration is key and since that announcement over 4 years ago work has been going on, behind the scenes, to ensure we do everything we can to achieve it. Completing the … Continue reading Land register completion: a collaborative journey

Completing Scotland’s land register: Using data visualisation to tell more of the story

Blog post by Laura Brown, social media manager, alongside Alan Howie, Jason Marshall and Fiona McKie. If you’ve read our latest corporate plan, you’ll know that completing Scotland’s land register by 2024 is one of our key priorities, after being asked by Scottish ministers to do so in 2014. But what does ‘completing the land register’ actually mean in practice, and what progress have we … Continue reading Completing Scotland’s land register: Using data visualisation to tell more of the story

Stakeholder engagement at RoS: Improving advance notices and our land registration application form

Whether it’s the Keeper speaking to solicitors or our customer relationship managers and customer service experts handling specific enquiries, effective collaboration with stakeholders is a cornerstone of our work at RoS. One such channel that’s particularly important is our regular interaction with the Professional Support Lawyers (PSL) group. They represent a valuable way for RoS to gain an understanding of the issues that matter to … Continue reading Stakeholder engagement at RoS: Improving advance notices and our land registration application form

Updated land registration application form: Transition period ends

As you may already be aware, in March 2018 we introduced an enhanced and improved version of our land registration application form (LRAF). We’ve had positive feedback on this form, which has been designed with input from customers. Over the past three months, as discussed on our blog and social channels, we’ve been in the transition period for the new form, but the end of … Continue reading Updated land registration application form: Transition period ends

Our updated land registration application form goes live

From 21 March, our new land registration application form (LRAF) will come into effect. As discussed in our previous blog post, the enhanced LRAF will streamline the application form and improve flexibility, helping to reduce the likelihood of rejections and improve the user experience. With the live date upon us, here we’ll cover again what’s changing, as well as highlighting the usability improvements we’ve made. … Continue reading Our updated land registration application form goes live