Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Redesigning our approved developments search

Blog post by Oli Kass, Digital Manager. Our approved developments listing houses a searchable database of development plan PDFs. Solicitors and developers use these plans to confirm that developments are to be built on land that a developer owns. Reviewing this content when moving from our legacy site to the new ros.gov.uk was a big challenge. The content had to better address user needs and … Continue reading Redesigning our approved developments search

Redesign with end-users in mind

Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Why the overhaul? The corporate website has grown to an unwieldy size with lots of content being added but … Continue reading Redesign with end-users in mind

Password reset: New feature for ScotLIS

Business users can now reset their password directly through ScotLIS. This new chosen password will then work for all RoS digital services accessed through an online services account. The introduction of this feature is based on customer feedback, and allows users to easily reset passwords without the need to contact RoS customer services. Using the new feature is easy, simply click “Forgotten your password?” at … Continue reading Password reset: New feature for ScotLIS

Local Land Charges National Conference 2017

What, When & Where? On 22nd November, members of the ScotLIS team travelled down to Liverpool to attend the HMLR’s Annual Local Land Charges National Conference, an event that brings together stakeholders from various sectors including Local Authorities, Searchers and Conveyancers. The conference took place in the beautiful St. George’s Hall, in the centre of the city, and attracted over 300 delegates from across the … Continue reading Local Land Charges National Conference 2017

Moving forward with ScotLIS

It’s been over a month since the Keeper of the Registers of Scotland (RoS) announced the official launch of ScotLIS, Scotland’s Land Information Service. Our innovative new service has continued to grow and expand since then, with over 11,500 citizen users and 4,000 business users already using the service at time of writing. New features and benefits ScotLIS delivers a number of benefits for our … Continue reading Moving forward with ScotLIS