Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Stakeholder engagement at RoS: Improving advance notices and our land registration application form

Whether it’s the Keeper speaking to solicitors or our customer relationship managers and customer service experts handling specific enquiries, effective collaboration with stakeholders is a cornerstone of our work at RoS. One such channel that’s particularly important is our regular interaction with the Professional Support Lawyers (PSL) group. They represent a valuable way for RoS to gain an understanding of the issues that matter to … Continue reading Stakeholder engagement at RoS: Improving advance notices and our land registration application form