You asked, we answered: Our GIS team on lessons learnt, web mapping and QGIS

Back at the start of the summer, we shared our story about moving to open source systems – and it received quite a response from the GIS community online! Thank you to everyone who liked, shared and commented on the article. We had a number of questions on the back of its publication here and on social media, so we thought it’d be useful to … Continue reading You asked, we answered: Our GIS team on lessons learnt, web mapping and QGIS

Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Message from the Keeper: July 2019

The theme of this edition of my blog is leadership. It’s naturally a very important skill for managers of any level to have, and leadership certainly plays an important role in my day to day activities at RoS, with July being no different. In discussing leadership, I’d also like to highlight our new campaign to create closer engagement with lenders across the UK – read … Continue reading Message from the Keeper: July 2019

What we learnt from the International Design in Government conference

Blog post by content designers Sian Addicott and Robert Gray, and user researcher and designer David Monaghan. At the end of June, over 200 delegates from over 13 countries descended on Edinburgh for the International Design in Government Summer Conference. Several of us from teams across Registers of Scotland were lucky enough to be there. The theme for the conference was participatory design. It was … Continue reading What we learnt from the International Design in Government conference

Message from the Keeper: June 2019

This month, I’ve been reflecting on the ideas of responsibility and risk. It was the theme of a presentation I gave this month at Civil Service Live (CSL), an annual series of conferences across the UK where government colleagues can meet to share ideas and experiences. I began my presentation with a simple question: Do you feel comfortable taking responsible risks at work to deliver … Continue reading Message from the Keeper: June 2019

How our GIS team moved to open source systems

Fiona, our GIS Business Manager, shares the journey our GIS team has taken to move their jobs to fully open source systems. It’s been around two years in the making, but we are no longer reliant on ESRI (ArcGIS), ORACLE or any other proprietary software! Aligning GIS with the organisation-wide shift to open source systems, I had the privilege of completing the journey very recently … Continue reading How our GIS team moved to open source systems