Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

User stories | The Knowledge Base by Rebecca MacLeod, Anderson Strathern

Our latest user story blog post is by Rebecca MacLeod, Solicitor at Anderson Strathern. In this blog, Rebecca talks about the functions and guidance within our Knowledge Base.  The Knowledge Base went live in mid-2017. In the beginning, the cupboard was rather bare; now it is replete and well worth repeated visits. I have been looking through it recently, partly with a number of general questions in mind. They … Continue reading User stories | The Knowledge Base by Rebecca MacLeod, Anderson Strathern

DDS: Reducing rejections and adding new features

Blog post by Andrew Gilchrist, communications officer here at RoS. Since its full launch in May, our Digital Discharge Service (DDS) has continued to prove popular with solicitors and lenders alike. Here we’ll showcase how DDS helps reduce rejected applications, and also highlight some of the new features we’ve introduced since launch. Reducing rejections Compared with the paper discharge process, DDS considerably reduces the likelihood … Continue reading DDS: Reducing rejections and adding new features