Message from the Keeper: December 2019

Digital communications have transformed the way that we talk to one another but I firmly believe there are times when nothing can beat a face-to-face conversation. Don’t get me wrong, I am proud to lead an organisation which is digitally-driven, because that delivers ease of service, speed and better support to our customers. Furthermore, I’m quite happy to admit that more of my working life … Continue reading Message from the Keeper: December 2019

Message from the Keeper: October 2019

If I were to produce a word cloud to show the most important things about RoS, at the centre, in the largest, boldest font, would be the word ‘People’. People are at the heart of our commitment to innovate. Whenever we design a new product or look to improve an aspect of our service – such as the recent launch of interactive search-by-map functionality in … Continue reading Message from the Keeper: October 2019