Lenders campaign update

Blog post by Jennifer Henderson, Keeper of the Registers of Scotland. Earlier this year I shared information about our registration arrear and measures we’ve put in place to help stabilise and eradicate it within the next 12 months. During this period in order to provide additional support to our customers for urgent cases, I introduced an expedite process and committed to not reject applications (unless … Continue reading Lenders campaign update

Message from the Keeper: August 2019

Transparency is vital for public organisations, and it’s something I’m passionate about at Registers of Scotland. In recapping what I’ve been up to in August, I’m going to focus on how so much of the work my colleagues and I do revolves around transparency. The clear example of ensuring transparency is customer engagement. It’s a feature of what I do every month, and during August … Continue reading Message from the Keeper: August 2019

Message from the Keeper: July 2019

The theme of this edition of my blog is leadership. It’s naturally a very important skill for managers of any level to have, and leadership certainly plays an important role in my day to day activities at RoS, with July being no different. In discussing leadership, I’d also like to highlight our new campaign to create closer engagement with lenders across the UK – read … Continue reading Message from the Keeper: July 2019

Message from the Keeper: May 2019

Summer is nearly upon us, and as the days have been getting longer I’ve been continuing to meet with stakeholders and discuss the business priorities that matter. May has provided valuable opportunities to continue conversations with customers. There have been several events in May on the back of our successful engagement campaign in the autumn of 2018. This month I was a guest speaker at … Continue reading Message from the Keeper: May 2019

Message from the Keeper: January 2019

I hope you’ve all had a productive start to 2019. It’s been a busy month at RoS, with a number of events in the calendar. One of the first things I did in 2019 was review the overall progress we had made with addressing our registration arrear, and in particular the older, more complex cases awaiting completion. We’ve made solid progress in addressing the arrear … Continue reading Message from the Keeper: January 2019

Message from the Keeper: December 2018

For my final message of 2018, I thought I’d try a slightly different approach. You may have already seen my festive message for customers, and so here I thought I’d share a video recap of the year. 2018 has been an eventful year for RoS, with a number of achievements including the retirement of Registers Direct and the addition of our twentieth register. December was … Continue reading Message from the Keeper: December 2018