Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

On our registers: V&A Dundee, Scotland’s first design museum

We’re not going to lie: we love an interesting conveyancing story… and it seems you do too! Last year we shared the curious conveyancing tale behind the University of Glasgow and the Western Infirmary, which which proved to be very popular. So in order to celebrate the grand opening of the most significant Scottish cultural property developments in years, we’re doing the same thing – … Continue reading On our registers: V&A Dundee, Scotland’s first design museum

Our updated land registration application form: One month in and what’s next

It’s been just over a month since we officially implemented our enhanced land registration application form. We’re now in the three month transition period, and wanted to highlight some potential questions customers might have. What are the changes to the application form? For a full and detailed overview of the changes, see our earlier blog post. We’ve also updated the guidance on our Knowledge Base … Continue reading Our updated land registration application form: One month in and what’s next

Redesign with end-users in mind

Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Why the overhaul? The corporate website has grown to an unwieldy size with lots of content being added but … Continue reading Redesign with end-users in mind

DDS goes international: Working with Hong Kong Land Registry

Since launching our digital transformation, RoS has increasingly worked closely with other land registration organisations across the world. A particular highlight was in October 2017, when we hosted the Registrars of Title Conference (ROTC), which brought professionals from 22 countries to Scotland, to share industry ideas and experiences. The connections forged during the event have continued to grow since October, and earlier this month, members … Continue reading DDS goes international: Working with Hong Kong Land Registry

Major milestone as new Keeper signs royal commissions

In her new role as Keeper of the Registers of Scotland, Jennifer Henderson now acts as the official face of RoS. This involves a number of responsibilities, and as discussed in our recent blog, several are related to our Chancery and Judicial Registers (CAJR). Jennifer makes her mark This week, Jennifer completed a major step in officially taking on the roles and responsibilities of the … Continue reading Major milestone as new Keeper signs royal commissions