Lenders campaign update

Blog post by Jennifer Henderson, Keeper of the Registers of Scotland. Earlier this year I shared information about our registration arrear and measures we’ve put in place to help stabilise and eradicate it within the next 12 months. During this period in order to provide additional support to our customers for urgent cases, I introduced an expedite process and committed to not reject applications (unless … Continue reading Lenders campaign update

Land register completion: a collaborative journey

Blog post by Fiona Mckie, Head of Land Register Completion. In May 2014 ministers invited us to complete Scotland’s land register by 2024, including all public land by 2019. Such ambitious timescales have meant collaboration is key and since that announcement over 4 years ago work has been going on, behind the scenes, to ensure we do everything we can to achieve it. Completing the … Continue reading Land register completion: a collaborative journey

Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Podcast episode 7: Using Scotland’s land registers to find title sheets, house prices and more

In the latest episode of the Registers of Scotland podcast, we tackle some of the key questions we’re asked by members of the public. They usually go something like this: How can I find my property documents? Where do I find local house price information? What does my title sheet actually tell me? Listen in now Alongside our experts Isla and Cath, we answer all … Continue reading Podcast episode 7: Using Scotland’s land registers to find title sheets, house prices and more

Small map features that make a big difference to your search

Since ScotLIS launched, we’ve continued to work with our business users so that their experience of the service is always improving. If you’re a ScotLIS business user, read on to find out about the seemingly small changes we’ve made to the map that can make a big difference to your search. Map data layers When carrying out a search, context is key and searchers will … Continue reading Small map features that make a big difference to your search