Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

What to expect from our autumn campaign

Blog post by Jennifer Henderson, the Keeper of  the Registers of Scotland. At Registers of Scotland, we understand that this is a huge time of change for our organisation and our stakeholders, with the developments that come with our digital transformation reaching each and every one of our customers. For 400 years, we have been testing, evolving and reflecting, and we understand the importance of … Continue reading What to expect from our autumn campaign