Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Fire Starter Festival and the future of innovation in Scotland’s public sector

At the end of January our innovation centre team facilitated a session at one of Scotland’s Fire Starter Festival events. Hosted jointly by The Improvement Service and Workforce Scotland, its aim was to explore how play, puzzles and escape rooms can inspire innovation and creativity at work.  In this blog, innovation centre manager Louise Quinn explains the takeaways from the event, and why exploring the … Continue reading Fire Starter Festival and the future of innovation in Scotland’s public sector