Blog by Scott McLear, Senior Digital Manager at Registers of Scotland.
At the start of 2016 we gauged opinions on our new website a year after it was launched.
The result of the feedback was the development and creation of our new knowledge base microsite providing a new home for registration guidance and additional support content (getting started guides, tutorials, hints and tips etc.).
The site is currently in beta, but the basic underlying principle is that content is task-based, accessible and searchable, based on user testing and input from end users.
At this stage the site’s functionality includes:
- New dedicated site search – suggested articles, synonyms, spelling error suggestions etc.
- Improved readability and page layout
- Web/HTML pages instead of PDFs to house content
- In page navigation
- Automated last updated date
- Related content area
- Opportunity for user feedback on every article
- Ability to promote certain articles to users / display most popular guides
ros.gov.uk will remain the route to access online services, general information and all other content.
Work in progress
We have delivered workshops with customer services to help define the most commonly-asked questions. Using the results of these (future workshops are planned) has meant that we have been able to identify user tasks. Keyword analysis on each of the documents is also being conducted. This will allow for the creation of metadata to make the guidance documents optimised for online searches.
Interviews are taking place with end users, including solicitors and paralegals, to identify what guidance content they are using, how they are accessing it, and how they are putting it to use. This will inform the structure, accessibility and the style of the final content as well as help us to continually develop the knowledge base.
Get in touch!
If you would like to be part of testing the knowledge base why not join our user experience panel. Follow the team via @RegistersOfScot on Twitter and on Facebook, LinkedIn and YouTube for more updates. Want to comment? Let us know below!
Want to comment? Let us know below.