Blog by Andrew Gilchrist, Comms Officer at Registers of Scotland.
Our product team has been hard at work on our new Digital Discharge Service (DDS), and we’re excited at the potential it holds for both RoS and our customers. But to get deeper insight on DDS’ potential it’s always best to speak to real users, so I joined Kevin Stewart, one of our Account Managers, on a visit to Your Conveyancer, one of the latest firms to sign up to DDS, to demo the beta version of the new service.
From the start of the meeting, it was clear there was enthusiasm for the new service – the initial demo had been well received by executives there, and they were keen to see more. We took the solicitors through the entire journey step by step, taking on board comments throughout that we can then pass to our development team, to ensure any feedback is considered for future updates.
For instance, the solicitors expressed an interest in a search and filter functionality for the main dashboard – this is something we’ll definitely be looking into for subsequent developments of the service.
After the demo, the solicitors themselves ran through some real cases using the new service, with our Account Manager there for any questions, and our development team monitoring at the back end as well.
The feedback we received from the solicitors throughout the afternoon was incredibly positive. The new service was met with real enthusiasm; one solicitor saw substantial benefit for her day-to-day work, saying DDS will “make our lives a great deal easier, and save us a lot of time”.
The solicitors were also impressed with how straightforward the new process is, calling it an improvement from earlier systems, with an easy transition to DDS.
The solicitors were also enthusiastic that earlier feedback on the initial demo had been put in place already, and that existing headaches were being addressed by DDS. One solicitor wanted to know that she wouldn’t have to chase lenders on submitted discharges – she was pleased to hear that with DDS, she can see the status of current requests on the dashboard.
At the close of the meeting, it was clear there was real enthusiasm for DDS, and the positive changes it brings for the whole discharge process.
We’re continuing to roll out DDS to more solicitors and lenders – if you think DDS would help improve efficiency for your business, you can contact Kevin Stewart for more information.