We’re in the midst of a digital transformation here at RoS, designed to bring more effective products and services to our customers. We’ve already made significant progress, which was recognised this week as RoS was shortlisted for the 2018 Public Sector Paperless Awards.
Two key successes of 2017 recognised
Our nomination is in the category of Process and Workflow Project of the Year, and it focuses around our work on two crucial products: DDS and ScotLIS. DDS has delivered an effective digital solution to discharging standard securities, replacing the existing paper-based process that involved several, potentially lengthy, rounds of postal correspondence with a fully digital service where all steps are completed in a single online portal.
ScotLIS is a lynchpin of our digital transformation. It’s an intuitive, map-based digital land information service for both professionals and the people of Scotland, and facilitates access to comprehensive information about any piece of land or property in Scotland. Since its launch in October 2017, we’ve continued to develop the service, widening digital access to the information we hold, and improving the usability of the service for stakeholders.
Moving towards digital first
We’re delighted that these services, and the dedicated teams behind them, have been recognised for their achievements and efforts. It’s also important to note that these aren’t the only digital services we offer – we’re introducing digital first across our organisation. One example of this is our Knowledge Base; launched last year. It’s a single digital home for all guidance information relating to RoS products and services. Removing PDFs, and hosting the information in a more user-friendly, searchable environment, makes information easier to find than ever before for our stakeholders. Since going live the Knowledge Base has generated over 75,000 sessions from 40,000 individual users.
Our digital direction doesn’t end there, as we’re also working on future developments, like the digitalisation of securities. These improvements aim to deliver an effective service for our customers and like ScotLIS and DDS, they’ll be paperless at heart.
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