Customer engagement is a key part of my job as Keeper, and this was well in evidence during October, as I met with stakeholders through more events held as part of our Ayr to Zetland autumn campaign.
Over the course of the next couple months I’ll be visiting locations across Scotland, and in the past weeks I’ve followed my first trips to Orkney and Shetland with a visit to Ayr. You can read more about it in my blog.
The RoS podcasts
To coincide with the launch of our A-Z campaign, we’ve also released the first in a series of new podcasts. The series itself will touch upon a wide range of matters relating to RoS and our products and services; for the first edition I was interviewed by one of our former Modern Apprentices to discuss everything from the future of RoS as an organisation to gender equality in the civil service and more. You can listen to the podcast below if you haven’t already.
Meeting with stakeholders and the Scottish Government
The autumn campaign wasn’t my only opportunity for public engagement this month. I also spoke at the Scottish Paralegal Conference in Dundee. It was a great chance to bring one of our key customer communities up to speed on all the latest RoS developments – and give them the hot-off-the-press news that we had published our expedite policy as part of our approach for tackling the arrear. On our website you can find the latest news on both our expedite process and the arrear.
Just before the conference, I appeared before the Scottish Parliament’s Environment, Climate change and Land Reform (ECCLR) Committee, to provide evidence on the legislation supporting our upcoming Register of Persons Holding a Controlling Interest in Land (ROCI). The session went very well and I feel I gave the committee more clarity where they needed it and how RoS would operate the proposed register in practice.
ScotLIS celebrates one year
October was a special month for the team behind ScotLIS, Scotland’s Land Information Service, as they celebrated one year since the service officially launched. Since that time they’ve continued to make great strides to develop a service based around customer needs, which will continue past 30 November, when we retire Registers Direct, our legacy service. I shared some of my own thoughts on ScotLIS on our blog.
And finally, I’m closing out October by representing Scotland at the annual Registrars of Title Conference (ROTC), held this year in Australia. Having hosted the event in 2017, I’m keen that Scotland continues to have a voice on the global stage and fosters collaboration with partners across the world. Be sure to read my blog next month for details on the Conference.