Our updated land registration application form: One month in and what’s next

It’s been just over a month since we officially implemented our enhanced land registration application form. We’re now in the three month transition period, and wanted to highlight some potential questions customers might have. What are the changes to the application form? For a full and detailed overview of the changes, see our earlier blog post. We’ve also updated the guidance on our Knowledge Base … Continue reading Our updated land registration application form: One month in and what’s next

Redesign with end-users in mind

Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Why the overhaul? The corporate website has grown to an unwieldy size with lots of content being added but … Continue reading Redesign with end-users in mind

female child in posing in lab

Experimental problem solving steers a new course

Last year, we embarked on a piece of work to review our current mapping process, with the aim of improving the customer experience and drive efficiencies in the use of the data we capture. We formed a new team called Capture Once with volunteers from the business, with varying skills and experience. The team works on an experimental and collaborative basis – this means that … Continue reading Experimental problem solving steers a new course

post it notes getting stuck on whiteboard

How we’re developing our site through content design

Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Content-led redesign process Understanding how our users used our website informed every element of the redesign process, from the … Continue reading How we’re developing our site through content design

Sunset over Eilean Donan Castle Scotland

Message from the Keeper: April 2018

It’s a great pleasure to write my first monthly message as Keeper of the Registers of Scotland. April has been a busy and exciting month for me, learning more about the organisation, our customers and our digital transformation. In my first blog, I’ll look back at the highlights of my first month as Keeper, and also give a hint of what’s ahead both for me … Continue reading Message from the Keeper: April 2018

Scotlis user stories graphic

ScotLIS user stories: Harper Macleod LLP

ScotLIS, Scotland’s Land Information Service, continues to expand in terms of both users and new features. Throughout the service’s lifetime we’ve worked closely with our customers to ensure ScotLIS meets their needs. In the next in our series of blogs, we spoke with Pamela Todd, Partner at Harper MacLeod who participated in beta testing of the service before launch, last year. What have been your … Continue reading ScotLIS user stories: Harper Macleod LLP