Responding to customer questions on our new arrear strategy

Thank you for the comments on my recent blog post on tackling the arrear. Maintaining strong communication with the legal profession is something I feel very strongly about, and I am always pleased when people take the time to get in touch.  Given that the points raised could be of wider interest to our customers I felt that a follow up blog would be the most direct and transparent way to … Continue reading Responding to customer questions on our new arrear strategy

Lenders campaign update

Blog post by Jennifer Henderson, Keeper of the Registers of Scotland. Earlier this year I shared information about our registration arrear and measures we’ve put in place to help stabilise and eradicate it within the next 12 months. During this period in order to provide additional support to our customers for urgent cases, I introduced an expedite process and committed to not reject applications (unless … Continue reading Lenders campaign update