Last year, we embarked on a piece of work to review our current mapping process, with the aim of improving the customer experience and drive efficiencies in the use of the data we capture. We formed a new team called Capture Once with volunteers from the business, with varying skills and experience. The team works on an experimental and collaborative basis – this means that … Continue reading Experimental problem solving steers a new course
Blog by Chris McDermott, Agile Coach here at RoS The challenge On 9 May an ad was posted on our intranet asking for volunteers who had “fresh ideas, willing to offer feedback, make suggestions and challenge current practices” that would like to be part of a new mapping group that would be tasked with taking forward the ‘capture once’ principle. Capture once, as a principle, … Continue reading RoS mapping – how can we make it better?