User feedback: DDS for paper discharge applications

Towards the end of last year we updated the Digital Discharge Service so customers could use it as a single channel for creating discharge applications, by adding the option to complete and print land register application forms for paper discharges. Customer engagement is essential to delivering improved digital services – in fact this enhancement was prompted by customer feedback in the first place, so we … Continue reading User feedback: DDS for paper discharge applications

Upcoming visual changes to our online services portal

From Wednesday 19 December, users of RoS online services will notice a new visual layout of the services portal. This update has been completed to bring the service in line with Government Digital Services (GDS) best practice, and also add valuable improvements to the user journey for our customers. What’s changing? The changes we’re making relate solely to the visual appearance of the portal. The … Continue reading Upcoming visual changes to our online services portal

Single channel: Quicker and easier paper applications using DDS

Quicker and easier paper applications From 21 November, DDS users will be able to generate land register application forms for paper discharges through the same intuitive step-by-step process as DDS. You’ll be able to view and access them on your dashboard, where they will be marked as ‘paper’ for easy identification. By showing them on the dashboard, DDS adds peace of mind to paper forms, … Continue reading Single channel: Quicker and easier paper applications using DDS

Message from the Keeper: April 2018

It’s a great pleasure to write my first monthly message as Keeper of the Registers of Scotland. April has been a busy and exciting month for me, learning more about the organisation, our customers and our digital transformation. In my first blog, I’ll look back at the highlights of my first month as Keeper, and also give a hint of what’s ahead both for me … Continue reading Message from the Keeper: April 2018

DDS goes international: Working with Hong Kong Land Registry

Since launching our digital transformation, RoS has increasingly worked closely with other land registration organisations across the world. A particular highlight was in October 2017, when we hosted the Registrars of Title Conference (ROTC), which brought professionals from 22 countries to Scotland, to share industry ideas and experiences. The connections forged during the event have continued to grow since October, and earlier this month, members … Continue reading DDS goes international: Working with Hong Kong Land Registry

Lloyds Banking Group joins DDS

Blog by Kevin Stewart, Digital Uptake for DDS We’ve reached a major milestone for our Digital Discharge Service (DDS), as we welcomed Lloyds Banking Group to the service. In terms of standard security discharges, Lloyds processes the largest volume of applications in Scotland, so bringing them onto DDS will bring major benefits across the industry. Lloyds have been an important stakeholder for years, and they’ve … Continue reading Lloyds Banking Group joins DDS