Our 2019-20

Accountable Officer Janet Egdell gives a short overview of our 2019-20 Annual Report and Accounts. Last week we published our 2019-20 Annual Report and Accounts, giving an outline of our key business activities and performance over the past financial year. During a year in which we received over 700,000 applications for registration, the report highlights many successes for RoS in 2019-20. These include increasing our … Continue reading Our 2019-20

Further progress on digital services

I’m continuing to send you regular updates to outline the measures that Registers of Scotland (RoS) is taking in response to the ongoing public health emergency and how these measures are helping businesses and customers. Updates this week include: Return to monthly updates Digital Submissions for Register of Sasines to open on 16 July Application record Plans Assistance Service under review Digital services continue to … Continue reading Further progress on digital services

Message from the Keeper: December 2019

Digital communications have transformed the way that we talk to one another but I firmly believe there are times when nothing can beat a face-to-face conversation. Don’t get me wrong, I am proud to lead an organisation which is digitally-driven, because that delivers ease of service, speed and better support to our customers. Furthermore, I’m quite happy to admit that more of my working life … Continue reading Message from the Keeper: December 2019

User feedback: DDS for paper discharge applications

Towards the end of last year we updated the Digital Discharge Service so customers could use it as a single channel for creating discharge applications, by adding the option to complete and print land register application forms for paper discharges. Customer engagement is essential to delivering improved digital services – in fact this enhancement was prompted by customer feedback in the first place, so we … Continue reading User feedback: DDS for paper discharge applications

Upcoming visual changes to our online services portal

From Wednesday 19 December, users of RoS online services will notice a new visual layout of the services portal. This update has been completed to bring the service in line with Government Digital Services (GDS) best practice, and also add valuable improvements to the user journey for our customers. What’s changing? The changes we’re making relate solely to the visual appearance of the portal. The … Continue reading Upcoming visual changes to our online services portal

Single channel: Quicker and easier paper applications using DDS

Quicker and easier paper applications From 21 November, DDS users will be able to generate land register application forms for paper discharges through the same intuitive step-by-step process as DDS. You’ll be able to view and access them on your dashboard, where they will be marked as ‘paper’ for easy identification. By showing them on the dashboard, DDS adds peace of mind to paper forms, … Continue reading Single channel: Quicker and easier paper applications using DDS