User feedback: DDS for paper discharge applications

Towards the end of last year we updated the Digital Discharge Service so customers could use it as a single channel for creating discharge applications, by adding the option to complete and print land register application forms for paper discharges. Customer engagement is essential to delivering improved digital services – in fact this enhancement was prompted by customer feedback in the first place, so we … Continue reading User feedback: DDS for paper discharge applications

Product updates: Digital Discharge Service

Since launching earlier this year, the Digital Discharge Service (DDS) has been positively received by all those involved in the standard security discharge process. As part of our commitment to deliver new digital services that meet the needs of our customers, we’ve been listening to user feedback on DDS, and this week published an updated release of the service. Improved usability and flexibility This release … Continue reading Product updates: Digital Discharge Service