Are you still adhering to your New Year’s resolutions? If the answer is “Yes” then give yourself a pat on the back because you are in a tiny minority. The latest studies show that most people struggle to carry them past the first week of January. By the end of the year, a measly 5 per cent will be doggedly sticking to the diets, Pilates … Continue reading Message from the Keeper: January 2020
Digital communications have transformed the way that we talk to one another but I firmly believe there are times when nothing can beat a face-to-face conversation. Don’t get me wrong, I am proud to lead an organisation which is digitally-driven, because that delivers ease of service, speed and better support to our customers. Furthermore, I’m quite happy to admit that more of my working life … Continue reading Message from the Keeper: December 2019
If I were to produce a word cloud to show the most important things about RoS, at the centre, in the largest, boldest font, would be the word ‘People’. People are at the heart of our commitment to innovate. Whenever we design a new product or look to improve an aspect of our service – such as the recent launch of interactive search-by-map functionality in … Continue reading Message from the Keeper: October 2019
Summer is nearly upon us, and as the days have been getting longer I’ve been continuing to meet with stakeholders and discuss the business priorities that matter. May has provided valuable opportunities to continue conversations with customers. There have been several events in May on the back of our successful engagement campaign in the autumn of 2018. This month I was a guest speaker at … Continue reading Message from the Keeper: May 2019
