Our latest user story blog post is by Rebecca MacLeod, Solicitor at Anderson Strathern. In this blog, Rebecca talks about the functions and guidance within our Knowledge Base. The Knowledge Base went live in mid-2017. In the beginning, the cupboard was rather bare; now it is replete and well worth repeated visits. I have been looking through it recently, partly with a number of general questions in mind. They … Continue reading User stories | The Knowledge Base by Rebecca MacLeod, Anderson Strathern
Over 200 property developers use our Development Plan Assistance (DPA) service to add confidence to their developments across Scotland. Our DPA team have met with many users, and we’ve noticed a few conflicting opinions about the service and what it provides for our customers. So without further ado, here’s five misconceptions about DPA debunked… Myth #1: DPA only checks matters relating to development plans Plans … Continue reading Development Plan Approval: Debunking common myths about the service
Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Why the overhaul? The corporate website has grown to an unwieldy size with lots of content being added but … Continue reading Redesign with end-users in mind
Since launching earlier this year, the Digital Discharge Service (DDS) has been positively received by all those involved in the standard security discharge process. As part of our commitment to deliver new digital services that meet the needs of our customers, we’ve been listening to user feedback on DDS, and this week published an updated release of the service. Improved usability and flexibility This release … Continue reading Product updates: Digital Discharge Service
Blog post by Scott McLear, senior digital manager at RoS.
Digital is changing everything, from how we work to how we consume services. Technology is advancing every day, and the way we live our lives is overwhelmingly influenced by the internet. Digital is also significantly better for the environment, saving tonnes of paper every year.
That’s why at Registers of Scotland we have been undergoing digital transformation, moving us from a paper-based organisation to one that always does everything digitally as the first option.
Blog by Scott McLear, Senior Digital Manager at Registers of Scotland.
Back in November 2016 we launched our new knowledge base microsite, providing a new home for registration guidance and additional support content (getting started guides, tutorials, hints and tips etc.).