Message from the Keeper: August 2019

Transparency is vital for public organisations, and it’s something I’m passionate about at Registers of Scotland. In recapping what I’ve been up to in August, I’m going to focus on how so much of the work my colleagues and I do revolves around transparency. The clear example of ensuring transparency is customer engagement. It’s a feature of what I do every month, and during August … Continue reading Message from the Keeper: August 2019

Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Message from the Keeper: July 2019

The theme of this edition of my blog is leadership. It’s naturally a very important skill for managers of any level to have, and leadership certainly plays an important role in my day to day activities at RoS, with July being no different. In discussing leadership, I’d also like to highlight our new campaign to create closer engagement with lenders across the UK – read … Continue reading Message from the Keeper: July 2019

Message from the Keeper: June 2019

This month, I’ve been reflecting on the ideas of responsibility and risk. It was the theme of a presentation I gave this month at Civil Service Live (CSL), an annual series of conferences across the UK where government colleagues can meet to share ideas and experiences. I began my presentation with a simple question: Do you feel comfortable taking responsible risks at work to deliver … Continue reading Message from the Keeper: June 2019

Message from the Keeper: May 2019

Summer is nearly upon us, and as the days have been getting longer I’ve been continuing to meet with stakeholders and discuss the business priorities that matter. May has provided valuable opportunities to continue conversations with customers. There have been several events in May on the back of our successful engagement campaign in the autumn of 2018. This month I was a guest speaker at … Continue reading Message from the Keeper: May 2019

Message from the Keeper: March 2019

A couple of weeks ago, you may have noticed a new email from RoS. This was our Bulletin, and in it you’ll find all the recent policy and process developments that matter to our customers. We’ll continue to send this in the coming months, and we welcome any feedback you might have. The end of the financial year is almost here, and with that in … Continue reading Message from the Keeper: March 2019