Towards the end of last year we updated the Digital Discharge Service so customers could use it as a single channel for creating discharge applications, by adding the option to complete and print land register application forms for paper discharges. Customer engagement is essential to delivering improved digital services – in fact this enhancement was prompted by customer feedback in the first place, so we … Continue reading User feedback: DDS for paper discharge applications
Our latest user story blog post is by Rebecca MacLeod, Solicitor at Anderson Strathern. In this blog, Rebecca talks about the functions and guidance within our Knowledge Base. The Knowledge Base went live in mid-2017. In the beginning, the cupboard was rather bare; now it is replete and well worth repeated visits. I have been looking through it recently, partly with a number of general questions in mind. They … Continue reading User stories | The Knowledge Base by Rebecca MacLeod, Anderson Strathern
Following on from the landmark anniversary of the General Register of Sasines in 2017 — celebrating 400 years of land registration in Scotland — we want to continue sharing what makes our organisation unique. To highlight our talented teams, business transformation and the digital services we’re developing for people of Scotland, we’re launching a new digital campaign: #RegistersAtoZ. Over the next few months, we’ll be sharing … Continue reading #RegistersAtoZ: Who we are, from Archives to Zetland!
Over 200 property developers use our Development Plan Assistance (DPA) service to add confidence to their developments across Scotland. Our DPA team have met with many users, and we’ve noticed a few conflicting opinions about the service and what it provides for our customers. So without further ado, here’s five misconceptions about DPA debunked… Myth #1: DPA only checks matters relating to development plans Plans … Continue reading Development Plan Approval: Debunking common myths about the service
It’s been just over a month since we officially implemented our enhanced land registration application form. We’re now in the three month transition period, and wanted to highlight some potential questions customers might have. What are the changes to the application form? For a full and detailed overview of the changes, see our earlier blog post. We’ve also updated the guidance on our Knowledge Base … Continue reading Our updated land registration application form: One month in and what’s next
Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Why the overhaul? The corporate website has grown to an unwieldy size with lots of content being added but … Continue reading Redesign with end-users in mind