RoS embracing change

Stay up to date with everything happening at Registers of Scotland (RoS) with our monthly update. Key messages: Our new plans for unlocking Sasine’s records Annual Report and Accounts 2019-20 publication Fee increase and upcoming fee review Key Performance Indicator (KPI) and Plans Assistance Service (PAS) reviews Non-Executive Director recruitment Unlocking Sasine’s records As we work to recover from the impact of the Coronavirus (COVID–19), … Continue reading RoS embracing change

Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey