Message from the Keeper: February 2020

Watching the recent Six Nations Rugby championships reminded me that talent, flair and confidence in your abilities are all well and good, but the key to bringing those elements together is how you work in collaboration. Any rugby coach will tell you that when you’re part of a team that is pulling together, you can accomplish wonders. In work terms, the ability to collaborate on … Continue reading Message from the Keeper: February 2020

Lenders campaign update

Blog post by Jennifer Henderson, Keeper of the Registers of Scotland. Earlier this year I shared information about our registration arrear and measures we’ve put in place to help stabilise and eradicate it within the next 12 months. During this period in order to provide additional support to our customers for urgent cases, I introduced an expedite process and committed to not reject applications (unless … Continue reading Lenders campaign update

ScotLIS new search by map feature now available

We’ve introduced an interactive ‘search by map’ feature on ScotLIS to help you easily locate and find information on land or property without the need for a postcode or title number. Simply click on ‘search by map’ at the top of the homepage and you’ll be directed to a map which navigates to your current location if geolocation is enabled on your device. You can … Continue reading ScotLIS new search by map feature now available

Land register completion: a collaborative journey

Blog post by Fiona Mckie, Head of Land Register Completion. In May 2014 ministers invited us to complete Scotland’s land register by 2024, including all public land by 2019. Such ambitious timescales have meant collaboration is key and since that announcement over 4 years ago work has been going on, behind the scenes, to ensure we do everything we can to achieve it. Completing the … Continue reading Land register completion: a collaborative journey

Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey