Blog post by Jennifer Henderson, Keeper of the Registers of Scotland. I know this will be a very worrying time for you personally and professionally and I wanted to reassure you that Registers of Scotland (RoS) are doing all that we can to support you to deliver the best possible service to your customers. We are all facing an unprecedented challenge. One thing I hope … Continue reading Time to work together
Digital communications have transformed the way that we talk to one another but I firmly believe there are times when nothing can beat a face-to-face conversation. Don’t get me wrong, I am proud to lead an organisation which is digitally-driven, because that delivers ease of service, speed and better support to our customers. Furthermore, I’m quite happy to admit that more of my working life … Continue reading Message from the Keeper: December 2019
We’ve introduced an interactive ‘search by map’ feature on ScotLIS to help you easily locate and find information on land or property without the need for a postcode or title number. Simply click on ‘search by map’ at the top of the homepage and you’ll be directed to a map which navigates to your current location if geolocation is enabled on your device. You can … Continue reading ScotLIS new search by map feature now available
Back at the start of the summer, we shared our story about moving to open source systems – and it received quite a response from the GIS community online! Thank you to everyone who liked, shared and commented on the article. We had a number of questions on the back of its publication here and on social media, so we thought it’d be useful to … Continue reading You asked, we answered: Our GIS team on lessons learnt, web mapping and QGIS
As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey
Summer is nearly upon us, and as the days have been getting longer I’ve been continuing to meet with stakeholders and discuss the business priorities that matter. May has provided valuable opportunities to continue conversations with customers. There have been several events in May on the back of our successful engagement campaign in the autumn of 2018. This month I was a guest speaker at … Continue reading Message from the Keeper: May 2019
