Message from the Keeper: October 2018

Customer engagement is a key part of my job as Keeper, and this was well in evidence during October, as I met with stakeholders through more events held as part of our Ayr to Zetland autumn campaign. Over the course of the next couple months I’ll be visiting locations across Scotland, and in the past weeks I’ve followed my first trips to Orkney and Shetland … Continue reading Message from the Keeper: October 2018

colourful graphic with the text 'continuous improvement'

Stakeholder engagement at RoS: Improving advance notices and our land registration application form

Whether it’s the Keeper speaking to solicitors or our customer relationship managers and customer service experts handling specific enquiries, effective collaboration with stakeholders is a cornerstone of our work at RoS. One such channel that’s particularly important is our regular interaction with the Professional Support Lawyers (PSL) group. They represent a valuable way for RoS to gain an understanding of the issues that matter to … Continue reading Stakeholder engagement at RoS: Improving advance notices and our land registration application form

What to expect from our autumn campaign

Blog post by Jennifer Henderson, the Keeper of  the Registers of Scotland. At Registers of Scotland, we understand that this is a huge time of change for our organisation and our stakeholders, with the developments that come with our digital transformation reaching each and every one of our customers. For 400 years, we have been testing, evolving and reflecting, and we understand the importance of … Continue reading What to expect from our autumn campaign