Password reset: New feature for ScotLIS

Business users can now reset their password directly through ScotLIS. This new chosen password will then work for all RoS digital services accessed through an online services account. The introduction of this feature is based on customer feedback, and allows users to easily reset passwords without the need to contact RoS customer services. Using the new feature is easy, simply click “Forgotten your password?” at … Continue reading Password reset: New feature for ScotLIS

Transforming how we create plans for the future

This year we are continuing with our digital transformation and ambition to be an innovative, customer-focused and digital 21st century land registration body. To meet this challenge, teams across the organisation have been hard at work to develop new and improved services that have the needs of our customers at heart. This will help us as we future-proof our services and move towards being a … Continue reading Transforming how we create plans for the future

Moving forward with ScotLIS

It’s been over a month since the Keeper of the Registers of Scotland (RoS) announced the official launch of ScotLIS, Scotland’s Land Information Service. Our innovative new service has continued to grow and expand since then, with over 11,500 citizen users and 4,000 business users already using the service at time of writing. New features and benefits ScotLIS delivers a number of benefits for our … Continue reading Moving forward with ScotLIS

A day in the life… of a scrum master

Welcome to ‘a day in the life of’, a series of blogs going behind the scenes in Registers of Scotland (RoS) where we speak to staff in various departments across the organisation to find out a bit more about what they do. First up is Adam Elghazi, scrum master! Hi Adam, thanks for agreeing to tell us a bit about what you do here! Q. … Continue reading A day in the life… of a scrum master

ScotLIS sprints towards the finish line

ScotLIS has been developed using an agile approach, meaning that the end product would always evolve, as it is based firmly on the needs of the end-user, the customer. In order to ensure ScotLIS as a service met those requirements, it has, at every stage of development, gone through rigorous user (UX) testing. From Alpha day, where current customers were invited to take part in … Continue reading ScotLIS sprints towards the finish line

ScotLIS Alpha Day: The importance of user feedback

Customer engagement and user experience are both at the heart of our digital transformation. It’s no surprise then that we’re making it a centrepiece of one of our most important new services, ScotLIS. Launched in October 2017, ScotLIS is an innovative map-based service that will facilitate easy access to a variety of data relating to land and property in Scotland. We’ve already been working with customers … Continue reading ScotLIS Alpha Day: The importance of user feedback