Our Customer Satisfaction Survey

As the Corporate Plan 2019-24 beds in, we can start to measure how the various activities we have committed to are being received by customers. So much of what we do comes back to our customer focussed corporate value and our strategic objective of making improvements that have a positive impact on customer experience. How do we measure customer satisfaction? One of the ways we … Continue reading Our Customer Satisfaction Survey

Message from the Keeper: May 2019

Summer is nearly upon us, and as the days have been getting longer I’ve been continuing to meet with stakeholders and discuss the business priorities that matter. May has provided valuable opportunities to continue conversations with customers. There have been several events in May on the back of our successful engagement campaign in the autumn of 2018. This month I was a guest speaker at … Continue reading Message from the Keeper: May 2019