Stay up to date with everything happening at Registers of Scotland (RoS) with our monthly newsletter.
Key messages:
- Customer Excellence – independent assessment
- Piloting Embedded Title Sheets
- Register of Persons Holding a Controlled Interest in Land (RCI)
- Performance reporting
Customer Excellence – independent assessment
Registers of Scotland is committed to continuous improvement and providing a high-quality service.
Customers are at the heart of everything we do, and while we acknowledge we still have work to do to reduce our backlog of open casework, we want to ensure that you receive the best possible service when you get in touch.
This focus on customer service has enabled us to achieve the Customer Service Excellence Award (CSE) for another year.
Find out more in our latest blog.
Piloting Embedded Title Sheets
Our main priority is to clear our open casework. To help us process cases more quickly, we’re exploring a different way to present a small number of Transfer of Part (TP) title sheets.
Read our blog to find out more about our Embedded Title Sheets (ETS) pilot.
Register of Persons Holding a Controlled Interest in Land (RCI)
The Register has been open for submissions since 1 April 2022. Non-compliance became an offence after 1 April 2024, meaning those in scope who should be on the register but have not made a submission could risk a fine of up to £5,000.
Although the 1 April 2024 date has now passed, we will continue to accept submissions, and would encourage those in scope of the legislation to make the appropriate submissions as soon as possible.
It is important to be aware that following submission there is an ongoing duty to update the RCI entry when an event occurs that affects the information held on the register.
Visit the website to find out more.
Performance reporting
Keep up to date on our latest performance by visiting our performance pages.
Contact us
For general enquiries or specific questions about an application contact:
Email: customerservices@ros.gov.uk Phone: 0800 169 9391
If there is anything else you would like to bring to my attention, please email FAO Jennifer Henderson: rossecretariat@ros.gov.uk.
Jennifer Henderson, Keeper of the Registers of Scotland.