Why improving site search has been a priority for our new website

Blog post by Oli Kass, digital manager. Next week will see us go live with a public beta site for ros.gov.uk. It’s significant step towards delivering our ultimate goal of making ros.gov.uk the place for everyone to find out what they need to know about Scottish land and property registration. We’ve written already about how content design and user research and testing have been a … Continue reading Why improving site search has been a priority for our new website

Redesign with end-users in mind

Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Why the overhaul? The corporate website has grown to an unwieldy size with lots of content being added but … Continue reading Redesign with end-users in mind

female child in posing in lab

Experimental problem solving steers a new course

Last year, we embarked on a piece of work to review our current mapping process, with the aim of improving the customer experience and drive efficiencies in the use of the data we capture. We formed a new team called Capture Once with volunteers from the business, with varying skills and experience. The team works on an experimental and collaborative basis – this means that … Continue reading Experimental problem solving steers a new course

post it notes getting stuck on whiteboard

How we’re developing our site through content design

Over the past few months we have been building, testing and developing our corporate website. We will soon be going live with our public beta, and before then we will be telling stakeholders through our blog how we have developed the site with the user at heart. Content-led redesign process Understanding how our users used our website informed every element of the redesign process, from the … Continue reading How we’re developing our site through content design

Sunset over Eilean Donan Castle Scotland

Message from the Keeper: April 2018

It’s a great pleasure to write my first monthly message as Keeper of the Registers of Scotland. April has been a busy and exciting month for me, learning more about the organisation, our customers and our digital transformation. In my first blog, I’ll look back at the highlights of my first month as Keeper, and also give a hint of what’s ahead both for me … Continue reading Message from the Keeper: April 2018

Bank of Scotland on the mound

Lloyds Banking Group joins DDS

Blog by Kevin Stewart, Digital Uptake for DDS We’ve reached a major milestone for our Digital Discharge Service (DDS), as we welcomed Lloyds Banking Group to the service. In terms of standard security discharges, Lloyds processes the largest volume of applications in Scotland, so bringing them onto DDS will bring major benefits across the industry. Lloyds have been an important stakeholder for years, and they’ve … Continue reading Lloyds Banking Group joins DDS