User feedback: DDS for paper discharge applications

Towards the end of last year we updated the Digital Discharge Service so customers could use it as a single channel for creating discharge applications, by adding the option to complete and print land register application forms for paper discharges. Customer engagement is essential to delivering improved digital services – in fact this enhancement was prompted by customer feedback in the first place, so we … Continue reading User feedback: DDS for paper discharge applications

Message from the Keeper: March 2019

A couple of weeks ago, you may have noticed a new email from RoS. This was our Bulletin, and in it you’ll find all the recent policy and process developments that matter to our customers. We’ll continue to send this in the coming months, and we welcome any feedback you might have. The end of the financial year is almost here, and with that in … Continue reading Message from the Keeper: March 2019

How I became Head of Land Register Completion

This International Women’s Day, we wanted to celebrate by speaking to women who work at Registers of Scotland – from solicitors, to GIS analysts, to customer service professionals our organisation has a wealth of talent, and we want to tell you about it! Meet Fiona… My name is Fiona McKie and I was recently appointed as Head of Land Register Completion which in essence means … Continue reading How I became Head of Land Register Completion

How I became Head of Product

This International Women’s Day, we wanted to celebrate by speaking to women who work at Registers of Scotland who are in roles you wouldn’t necessarily associate with a land registry – from solicitors, to GIS analysts, to customer service professionals our organisation has a wealth of talent, and we want to tell you about it! Meet Stef… ‘The term ‘product’ isn’t just for start-ups’ My … Continue reading How I became Head of Product

How I became Head of Customer Experience

This International Women’s Day, we wanted to celebrate by speaking to women who work at Registers of Scotland who are in roles you wouldn’t necessarily associate with a land registry – from solicitors, to GIS analysts, to customer service professionals our organisation has a wealth of talent, and we want to tell you about it! Meet Isla… ‘I get enormous satisfaction out of delivering a … Continue reading How I became Head of Customer Experience

How I became a software tester

This International Women’s Day, we wanted to celebrate by speaking to women who work at Registers of Scotland who are in roles you wouldn’t necessarily associate with a land registry – from solicitors, to GIS analysts, to customer service professionals our organisation has a wealth of talent, and we want to tell you about it… ‘My name is Jo and I’m a software professional’ I’m … Continue reading How I became a software tester